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Help with Downloads
What is the 'Username'?
What is the 'Password'?
Got a problem? Getting in touch...
Forgotten your Password?
How do I know how many Garland Words Credits I have got?
What is an eWallet?
How do I know this is secure?
How do I create an account?
I don't have an email or mobile phone number, how do I create an account?
How do I control my account?
My address has changed, how do I update this?
I want to update my credit card details?
I want to update my email address?
I want to update my mobile phone number?
How can I stop receiving emails or text messages?
Can I give friends my Username and Password?
Another query or problem not answered here?
Answers
What is the 'Username'?
The username is either your mobile
phone number or email address that you used when you registered.
If you registered online this will be the email address
you used when registering. Remember, once
you have logged in, you can update all your personal details,
including your username.
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What is the Password?
The Password is what you use to log-in to the site and enables access to
your personal account. Return
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Got a problem? Getting
in touch...
If you have any queries or problems,
please do not hesitate to contact us. The more information
you can give us on your phone setup, the more we will be
able to help.
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Forgotten your Password?
If you have forgotten your Password, please
click on the "Forgotten Password" link on the main login page.
This will prompt for some information to automatically send
you a replacement Password by SMS or email. If you still have
problems, you can contact us by email, by clicking the "Contact
Us" link at the top of this page.
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How do I know how
many Garland Words Credits I have got?
You can see how many Service Units
you have got from your personalised home page or from the
'My Wallet" section of your user area. If the number of
Garland Words Credits are running low you can either buy blocks of Garland Words Credits
manually or request for an "automatic top-up". The automatic
top-up will always ensure you have Garland Words Credits in store, thus
ensuring you will always be able to access the site and
the services offered.
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What is an eWallet?
The eWallet is a unique payment system,
using an encrypted, secure "electronic wallet" which stores
your credit card details upon registration. Each user is
allocated a unique Password number that is checked against the
registered user's mobile number and user ID before any purchase
is authorised.
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How do I know this
is secure?
The services uses Secure Sockets
Layer and uses industrial strength 128-bit encryption software
to ensure your personal details are always safe and secure.
No individual can access your payment details. This provides
the highest levels of security, as provided by any reputable
online store.
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How do I create an
account?
Creating an account is easy! Simply
click on the "Create Account" link, enter your login details,
including a Password, and you will have an account.
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I don't have an email
or mobile phone number, how do I create an account?
You can obtain an email address from
www.hotmail.com or www.yahoo.com to then create an account.
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How do I control my
account?
When you have logged in, you can
change any personal information and also any credit card
information yourself. Simply click on the links at the top
of the page. Note: Credit Card details are stored with 128-bit
encryption security. You are also able to control what services
you are subscribed to at any time, purchase Garland Words Credits,
check subscription statuses, update login details and much
more.
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My address has changed,
how do I update this?
Click on the "My Address" link, update
your new address details and then click on the update button
to save them to the database.
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I want to update my
credit card details?
Click on the "My Wallet" link, update
your new credit card details and then click on the update
button to save them to the database.
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I want to update my
email address?
Click on the "My Log-In" link, update
your email address and other information if required and
then click on the update button to save them to the database.
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I want to update my
mobile phone number?
Click on the "My Address" link, update
your mobile phone and other information if required and
then click on the update button to save them to the database.
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How can I stop receiving
emails or text messages from the Club?
Click on the "My Address" link, and
ensure the tick box which says "Tick here if you do not
wish to receive marketing material.." is ticked.
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Can I give friends
my Username and Password?
You should not give others your username
and Password as this would allow them to use your Garland Words Credits
and potentially make purchases on this site using your payment
details. These details are personal to you.
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Another query or problem
not answered here?
If you have another query or problem,
please click on the "Contact Us" link at the top of this
page. A Customer Support representative will contact you
as soon as possible to deal with your enquiry.
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